XORB HOTELS User Guide

This is the foundation of your setup. Before you can take reservations, you must define your properties and the rooms within them.

Step 1: Create a Property

1. Navigate to
   Properties
   from the main menu.
2. Click the
   + Add Property
   button.
3. Fill in the Details: Complete all sections, including basic info, contact details, branding (logo, theme), and the crucial guest consent forms.
4. Consent Forms: The text you enter into `Property Guidelines` and `Third-Party Services Consent` will be presented to guests for digital signature during check-in. Ensure this text is complete and accurate.
5. Save the property.

Step 2: Add Rooms to Your Property

1. From the property list, click
   Manage
   on your newly created property.
2. On the property detail page, find the "Rooms" section and click
   + Add Room
   .
3. Complete the Room Form: Provide the room number, type, pricing (for both standard and local rates), and upload high-quality images. The first image uploaded will be the primary one.
4. Facilities & Features: Use comma-separated lists to detail all facilities (e.g., `Air conditioning, TV`) and bathroom features. This information is key for marketing.
5. Save the room. Repeat for all rooms in the property.

Step 3: Generate an API Key (Optional)

If you plan to use the public API for a custom website, you need to generate an API key.

1. Go to the
   Properties
   list and click
   Manage
   on your property, then click the
   Edit
   button.
2. Scroll down to the "API Access" card.
3. Click
   Generate Key
   . A unique key will be created for this property.
4. Copy this key and store it securely. You will need it to make requests to the public API. For full details, see the API Documentation.

The reservation workflow is designed to be seamless, guiding you from initial booking to final checkout.

Step 1: Creating a New Reservation

1. Click on
   Reservations > Reservation List
   and then
   + Add Reservation
   .
2. Select Property & Dates: Choose the property and the check-in/check-out dates. The system will automatically show you which rooms are available for that period.
3. Enter Guest Details: Fill in the main contact's information. This guest will be the primary contact for the booking.
4. Select a Room & Set Charges: Choose one of the available rooms. The standard rate will populate automatically, but you can override it. Transfer charges can also be added here.
5. Click
   Submit Reservation
   . The booking is now created with a
   PENDING
   status.

Step 2: The Check-in Process

Once a booking is created, click on it from the reservation list to go to the check-in page. This is a multi-step process.

1. Add Guests: Click
   Add Guest
   . Fill in the details for *every* guest staying in the room, including their ID/passport photo. This is crucial for MIRA reporting. The first guest added becomes the "Main Guest".
2. Sign Consents: The Main Guest must sign the consent forms. Click
   Add Main Consent
   to open a dialog where the guest can review the property guidelines and sign digitally.
3. Confirm Payment: Review the bill breakdown. You can choose to take a 50% advance or full payment. After selecting a payment method and uploading a payment slip (if required), click
   Take Payment
   . The status changes to
   CONFIRMED
   .
   • Alternatively, you can click
     Confirm & Pay Later
     to move the status to
     CONFIRMED
     without recording a payment.
4. Final Check-in: Once payment is confirmed and all required steps are done, the main
   Confirm Check-in
   button will be enabled. Clicking this officially checks the guest in and changes the status to
   CHECKED_IN
   .

Step 3: Checkout & Final Billing

1. Add Final Charges: On the checkout page, you can add any final charges, such as from the minibar or other services not captured by the POS.
2. Apply Discounts: If needed, click
   Apply Discount
   to reduce the final bill.
3. Settle Bill: The system displays the final amount due. Click
   Finalize & Checkout Guest
   to record the final payment.
4. Generate Invoice: Upon successful checkout, the reservation status becomes
   CHECKED_OUT
   , and a final, official invoice is generated and linked to the reservation.

The POS and Listing sections work together to manage chargeable items and services during a guest's stay.

Step 1: Configure Your Listings

• Food: Create your full à la carte menu, including items, prices, and categories.
• Minibar: Define all items available in the room minibars.
• Transport & Excursions: Set up charges for services like airport transfers or snorkeling trips.
• Pro Tip: Use the
  Upload
  button on each page to bulk-add items via a CSV file. A sample file is available for download to ensure correct formatting.

Step 2: Using the Point of Sale (POS)

The POS is designed for quickly adding charges to a checked-in guest's room bill.

1. Go to
   Point of Sale > New Order
   .
2. Select the property, then search for and select the currently checked-in guest.
3. The menu on the left will become active. Use the tabs and search bar to find items.
4. Click items to add them to the order cart on the right. Adjust quantities as needed.
5. When finished, click
   Post to Room Bill
   . These charges will now appear automatically on the guest's final checkout screen.

Efficiently manage room cleanliness and track minibar consumption.

Step 1: Configure Cleaning Checklists

Under

Step 2: The Housekeeping Workflow

1. The main housekeeping dashboard is under
   Housekeeping > Room Status
   . It shows all rooms requiring attention.
2. Assignment: Owners/Admins can assign a specific cleaner to a room by clicking
   Assign
   .
3. Servicing a Room: A cleaner clicks
   Service Room
   . A dialog appears with two tabs:
   • Minibar: The cleaner enters the quantity of any consumed minibar items and clicks
     Post Minibar Charges
     . This immediately adds the cost to the guest's bill.
   • Cleaning Checklist: The cleaner goes through the pre-configured checklist. Once all items are checked, they can click
     Mark as Clean
     .
4. The room status is updated across the system, making it available for the next check-in.

Gain insights into your operations and generate necessary compliance documents from the

• MIRA Report: This is your most critical tax report. Select a property and a month to generate the official Green Tax Information Sheet required by MIRA. A summary for the MIRA 501 form is also provided.
• Daily Summary: A detailed financial report breaking down all revenue sources (room, transport, F&B, etc.) for a selected date range.
• Document Report: A powerful search tool to quickly find and download any document associated with a reservation, such as payment slips or signed consent forms.
• Excursion & Transport Reports: Get a quick summary of revenue generated from these specific services.

This section is for system-wide configuration and is typically reserved for Super Admins.

• User Management: Add or edit users, assign roles, and set property/room limits.
• Access Control: Define precisely which user roles can access which pages of the application.
• System Settings: Configure global tax rates (TGST, Green Tax), service charges, and activate on-premise license keys.
• Subscription Management: For cloud users, this is where you can create subscription packages and approve user subscription requests.

Integrate your own website or third-party services with our Public API. Full technical details, including request/response examples and authentication methods, are available in our dedicated API documentation.